At Brajbhumi A2 Cow Ghee, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or contact us.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Billing and Shipping Address
  • City, State and PIN Code

Order Information

When you purchase our products, we may collect information related to:

  • Products ordered
  • Order number
  • Delivery details
  • Billing details
  • Order history

Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store your complete debit card, credit card, UPI or banking credentials on our website.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Contact you regarding your order
  • Provide customer support
  • Confirm payments and transactions
  • Handle returns, refunds and cancellations
  • Improve our website and services
  • Send important updates regarding your account or orders
  • Send promotional communications where permitted and where you have provided the necessary consent

3. Sharing of Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers only when required to provide our services, such as:

  • Payment gateway providers
  • Courier and delivery partners
  • Website hosting and technical service providers
  • Customer support or communication services

These parties may receive only the information necessary to perform their respective services.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences and understand how visitors use our website.

Cookies may also be used for website analytics and, where applicable, marketing activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Third-Party Services

Our website may use third-party services such as payment gateways, delivery services, analytics tools, social media services or other technology providers.

These third parties may process information according to their own privacy policies and terms.

We recommend reviewing the privacy policies of such third-party services when applicable.

7. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including requesting information about the personal data we process, requesting correction of inaccurate information, requesting deletion where applicable, and withdrawing consent where processing is based on consent.

To exercise applicable rights or raise a privacy-related concern, please contact us using the details provided below.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records and meeting applicable legal or regulatory requirements.

When information is no longer required, it may be securely deleted or anonymised, subject to applicable requirements.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised Effective Date.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

 

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